1.888.835.4373

Home & Business Solutions

Computer Support Technician

 

Tech Herd Careers

At Tech Herd, our goal is to build the best on-site and remote support company in North America and beyond. By joining our team, you will be in on an exciting ground-floor where you can make a difference every day. We are looking for the best and brightest to join our team.

Computer Support Technician

On-Site and Remote Support

You will own the call including:

Answering calls from the customer and quoting established service offerings and rates and scheduling of service

• Providing remote support if customer desires

• Scheduling of on-site support appointment if necessary to an on-site technician (through our on-site partner) or providing on-site support in the Dallas metro area.

• Collecting of credit card information so we may charge the customer

Answering follow-up calls from customer about the service which includes future support calls and commissions.

We will provide:

Software that allows you to provide remote support to customers (LogMeIn Rescue)

• Access to our phone system that allows you to control when or if you will receive customer calls

• Customer support and training

To be considered, candidates must have the following experience or credentials:

• Excellent communication and customer service skills. Focus on providing the best service to our customers. You will own the customer from first call through a solution and collecting payment information. If you don’t like talking to customers, this is not a job for you!!!

• Experience in retail or customer service.

• Demonstrated strong technical skills with all Microsoft Windows OS and application support and networking.

• Must be well versed in resolving all common computer problems including viruses, slow performance, errors, e-mail client set-up, software installation and configuration, peripheral problems.

• Highly motivated and able to work independently. Take ownership for problems and follow through to resolution. Engage one of our on-site technicians to complete the job if on-site support is required.

• Certification including but not limited to: A+, MCP, CCNA, MCSE, CCNP, Net+.

Candidates must have the following computer equipment or access:

• High speed Internet access

• Dedicated Windows based computer with XP Pro or Vista

• Quiet, private workspace

• Mobile phone (IP phone can be provided for a high volume technician)

Interested candidates should submit a resume, cover letter and desired salary via the following email link:


Tech Herd Careers Email