How do I know if you can fix my problem remotely?
Over 80% of computer issues can be fixed remotely
with our industry leading tools. As hardware
quality has improved over the years, most issues
that a user will encounter are software or security
related. Remote support via a secure connection is
an economical choice over more expensive carry-in or
on-site services.
What is remote
service?
Tech Herd remote service (online support) allows our
certified technicians the ability to access your
computer remotely over the Internet. Through a
secure 128 bit connection, we are able to see your
computer screen and work on your computer just like
we were there. You will be able to see what we are
doing and ask questions at any time.
Is remote service
safe and secure?
Yes. When you connect to a certified technician, a
unique 128 bit encrypted connection is
created between you and your technician. Nobody else
can view this connection. This ensures complete
security and privacy during your remote support
session.
Additionally, you will be able to watch every move
the technician makes on your screen and ask
questions. You will have complete control over the
session. You may end the session at any time or take
control over your machine if desired.
Is remote support
easy for me?
Yes. After you give us permission on your computer
screen, we do the rest. You can watch as we work or
go on to complete other tasks or relax. Upon
completion, we will call or alert you that we are
complete and your computer is ready.
Unlike phone support where you must follow verbal
instructions, remote support allows the technician
to complete the work with little to no input
required from you. Just let us connect and you can
sit back and relax. No stress!!
If I have a
branded computer
like a Dell, Gateway, HP, IBM, Lenovo, Sony,
eMachine, Apple, can you help me?
Yes. Our technicians are able to support almost any
PC that runs a Windows operating system. We also
have technicians who can support Macs, iPods,
printers and other peripherals.
How long
do most remote support sessions last?
The average support session lasts approximately 40 -
60 minutes. If your have a severe virus, spyware or
OS corruption issue, sessions may last longer or we
may recommend an on-site visit to correct the issue.
For lengthy repair issues, we may also suggest or
require a second repair session.
Do you charge to
diagnose issues on my computer?
Yes, but in most cases we can diagnose fairly
quickly. The more information you can provide to our
certified technician, the better. For more severe
issues, diagnostics can take longer than the fix
itself. We are always looking for the fastest, most
safe and secure way to get you up and running again
without the loss of data or functionality. For more
severe issues we may also recommend a complete
Operating System re-install, an on-site visit or in
the case of older equipment, purchasing a new
computer may be your best option. Our technicians
will give your options so that you may select the
one that most suits your needs.
Can you access my computer without my permission?
No. Before or after a remote support session, you
are in complete control. The safe and secure remote
tools we use do not allow us to connect to your
computer without your permission.
Why should I choose Tech
Herd over other providers?
Tech Herd hires the best techs in the industry who
have years of experience. We also use industry
recognized tools and our mission is providing you
with the best support and value possible. We are not
happy until you are happy. Also, unlike the big box
retailers, we don't have a store full of computers
and supplies we are trying to sell you.
Do you
guarantee your work?
Yes. All work is guaranteed for 7 days. We
pride ourselves in offering the best support in the
industry and we are not happy until you are. If you
are not happy with the service, we will keep working
until the issue is resolved.
Do you offer
carry-in service?
No. We offer remote and on-site service. There was a
time when carry-in service was the only support
available but with today's sophisticated equipment
and peripherals, remote and on-site support are
required for most service issues. The one major
downside to carry-in service, especially if you are
encountering issues, is that the computers
environment or connections may be the issue. Carry
in service removes your equipment from it's
environment and typically makes repairs less
effective.
Can you
support older computers?
Yes. We can support machines that are running
Microsoft 98/ME/2000 and Windows XP. In most cases,
if your computer is older than 4 or 5 years old, we
recommend purchasing a new computer. A Tech Herd
technician can even help you determine if it makes
sense to buy a new computer or to repair or upgrade
your current machine.
Do you support
Apple Macintosh computers?
Yes. At this time we offer on-site service only for
Macintosh support.
Are your
technicians qualified to work on my equipment?
Yes. Our technicians must pass a rigorous internal
screening and training process before they are
permitted to service our customers. In addition, our
herd of technicians have numerous industry
certifications and experience including but not
limited to: Microsoft Certified Systems Engineers (MCSE),
Microsoft Certified Professionals (MCP), CompTIA A+,
CompTIA Net+, CCNA, Network Administrations.
finance@techherd.com