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What is remote service?
Tech Herd remote service (online support) allows our certified technicians the ability to access your computer remotely over the Internet. Through a secure 128 bit connection, we are able to see your computer screen and work on your computer just like we were there. You will be able to see what we are doing and ask questions at any time.

How do I know if you can fix my problem remotely?
Over 80% of computer issues can be fixed remotely. As hardware quality has improved over the years, most issues that a user will encounter are software or security related. Remote support via a secure connection is an economical choice over more expensive carry-in or on-site services. Most customers who use remote support can't believe how easy it is and love the quick service they receive.

Is remote service safe and secure?
Yes. When you connect to a certified technician, a unique 128 bit encrypted connection is created between you and your technician. Nobody else can view this connection. This ensures complete security and privacy during your remote support session.

Additionally, you will be able to watch every move the technician makes on your screen and ask questions. You will have complete control over the session. You may end the session at any time or take control over your machine if desired.

Is remote support easy for me?
Yes. After you give us permission on your computer screen, we do the rest. You can watch as we work or go on to complete other tasks or relax. Upon completion, we will call or alert you that we are complete and your computer is ready.

Unlike phone support where you must follow verbal instructions, remote support allows the technician to complete the work with little to no input required from you. Just let us connect and you can sit back and relax. No stress!!